Due to high demand, we are currently upgrading our production capabilities and will be updating our inventory soon. We appreciate your patience and understanding during this time. Stay tuned for exciting updates!
Welcome to Bone Broth Company! We strive to deliver exceptional products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:
Shipping Areas
We currently ship within Canada and United States and for any shipping inquiries, please contact us at info@bonebrothcompany.com.
Processing Time
1. Orders are processed within 2-4 business days of receiving payment.
2. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Rates
1. Shipping rates are calculated at checkout based on the destination, weight, and shipping method chosen.
2. We offer standard and expedited shipping options for your convenience.
Order Tracking
1. Once your order is shipped, you will receive a confirmation email with tracking details.
2. Please allow up to 24 hours for the tracking information to update.
Shipping Delays
While we strive for timely delivery, delays may occur due to unforeseen circumstances like weather, customs, or carrier issues. If your order is delayed, please contact us at info@bonebrothcompany.com for assistance.
Shipping Errors
If there is an error in your shipping address or you need to make changes, please email us immediately at info@bonebrothcompany.com. Changes cannot be made after the order has shipped.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us at info@bonebrothcompany.com with your order details. We will work with the carrier to resolve the issue and ensure you receive your products.
Contact Us
If you have any questions about our return policy or need assistance, please don’t hesitate to reach out to us:
